Welcome to Technical Services

Installation  |  Training  |  Support

How can we help?

Our team of technicians and scientists are ready to help. We will happily answer your questions about software, hardware and science.

Select an option below that best fits your needs.

Support hours are Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.

 

Announcements!

Welcome to the newly redesigned technical support center 

Open Support Case - Online

Conveniently open a support case anytime. We will respond during business hours. If you submit a request outside of business hours, we will connect with you the next business day.

Open Case

Remote Screen Sharing

Remotely share your desktop to quickly diagnose and correct problems.

NOTE: If a specialist is not available after 3 attempts, please use one of the other support options or try again later.

Start Screen Sharing

Chat

Have a quick question? Chat with one of our specialists.

NOTE: If a specialist is not available after 3 attempts, please use one of the other support options or try again later.

Start Chat

Call

Call +1 (802) 288-9290. Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.